Terms of Service

Effective date: November 5, 2026

These Terms are an agreement between you and Found a Trade, operated by Hebrews-12:12-13, Monroe, Washington, USA ("Found a Trade," "we," "us"). By creating an account or using Found a Trade you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Found a Trade.

Please read section 14: it requires most disputes to be resolved by individual arbitration and waives class actions.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use Found a Trade. If you use Found a Trade for a business, you confirm you are authorized to bind that business.

2. Your account

Give accurate information and keep it up to date. Keep your password private; you are responsible for activity on your account. Tell us promptly at opentradesupport@gmail.com if you think your account has been misused. One account can be used both to post projects (as a homeowner) and to offer services (as a contractor).

3. What Found a Trade is, and is not

Found a Trade is only a venue that introduces homeowners to contractors. We are not a contractor, employer, agent, broker or party to any agreement between users.

• Contractors are independent. Found a Trade does not vet, screen, background-check, license, insure, supervise, guarantee or endorse any contractor. Any license, insurance or other statement on a profile is provided by the contractor and has not been verified by us.
• Verify before you hire. Homeowners are responsible for checking a contractor's licenses, registrations, insurance, references and permits, and for getting a written contract.
• Contractors are responsible for complying with all licensing, registration, insurance, permit, tax and consumer-protection laws for their work and location.
• We do not guarantee that any project will receive interest, that any introduction leads to a job, or the quality, safety, legality or timeliness of any work.

4. How introductions work

1. Homeowners post projects (with photos) for free. Browsing is free.
2. A contractor sends one short pitch. Phone numbers, emails, links and social handles are filtered out of pitches.
3. The homeowner confirms or denies the contractor. Denying is always free, and confirming is free for each project's first 3 introductions (see section 5). A denied request ends there and nobody is charged.
4. On confirmation, chat opens. The homeowner sends the first message. Contractor contact details are filtered from chat until the homeowner has sent that first message.

5. Fees and refunds

These are introduction fees. They pay for an introduction, not a guaranteed job, and are not a percentage of any job.

Contractors – $10 plus applicable tax per confirmed introduction.

• Contractors save a card when they first express interest; nothing is charged then.
• When a homeowner confirms you, a $10 hold is placed on your card.
• The $10 is captured (charged) when the homeowner sends their second chat message. Once charged, it is final and non-refundable, no matter what happens afterward.
• The $10 is also charged if the homeowner messages you and you send no reply at all within 7 days of confirming. Ignoring a homeowner who reached out costs the same as a real conversation.
• Otherwise, if the homeowner does not send a second message within 7 days of confirming, the hold is released and you pay nothing.
• If the card hold expires before the $10 is charged, the $10 is charged to the card you saved.
• You may set a monthly spending cap; holds that would exceed it are declined.

Homeowners – free for the first 3 introductions per project, then $2.99 plus applicable tax.

• Each project includes 3 free introductions. Free introductions are per project and cannot be moved between projects.
• From a project's 4th introduction on, confirming costs $2.99 plus applicable tax. When you confirm, your card is only authorized (held) for $2.99. It is charged only once that introduction is delivered (the contractor's $10 hold has gone through and the chat opens). If the introduction isn't delivered, for example because the contractor's card fails, the hold is released and you pay nothing.
• That $2.99 is refunded automatically at the 7-day mark unless by then there was a real back-and-forth: the contractor sent at least 2 chat messages and you replied after the contractor's first message. Contractor messages alone do not stop the refund.

General. Payments are processed by Stripe; you also agree to Stripe's terms. Charges appear on your card statement as HEBREWS12 FOUNDATRADE. Prices are in U.S. dollars. Fees are $10 plus applicable tax (and $2.99 plus applicable tax for extra introductions); taxes are added where required, not included. Except as stated above or required by law, fees are non-refundable. We may change fees for future introductions with notice; changes never apply to introductions already confirmed. If you believe you were charged in error, contact us at opentradesupport@gmail.com before disputing the charge with your bank.

6. Acceptable use

You agree not to:

• put phone numbers, emails, links, social handles or other contact details in pitches, or in chat before the homeowner has sent the first message, or otherwise try to get around introduction fees or our filters;
• send spam, bulk or unsolicited messages, or post fake, duplicate or misleading projects or profiles;
• harass, threaten, discriminate against or abuse anyone;
• commit fraud, impersonate anyone, or misstate your licenses, insurance or qualifications;
• offer, request or arrange illegal work, including unlicensed work where a license is required;
• upload content you do not have the right to share, or content that is unlawful, sexually explicit, hateful or infringing;
• scrape, hack, overload, reverse-engineer or interfere with Found a Trade or its security or rate limits.

You can report problems using the in-app report tools.

7. Your content

You keep ownership of what you post (projects, photos, pitches, messages, profiles). You give Found a Trade a non-exclusive, worldwide, royalty-free license to host, store, copy, display, translate, adapt (for example resize photos) and distribute your content only as needed to run, secure and promote Found a Trade, for as long as it is on the service and for a reasonable time after for backups and legal needs. You confirm you have the rights to the content you post. We may remove content or limit visibility (for example, hold a project for duplicate review) at our discretion.

8. Machine translation

Text from other users is automatically translated by Microsoft Azure Translator. Machine translations may be inaccurate or incomplete. Do not rely on a translation for prices, scope, schedules, warranties or any contract terms. Confirm important details in writing in a language both parties understand. Found a Trade is not responsible for errors in translation.

9. No professional advice

Nothing on Found a Trade is legal, financial, engineering, construction, safety or other professional advice. Get qualified advice for your situation.

10. Disclaimers

Found a Trade is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that Found a Trade will be uninterrupted, error-free or secure. Your dealings with other users, including any work, payment or dispute between you, are solely between you and them.

11. Limitation of liability

To the fullest extent allowed by law: (a) Found a Trade is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, property damage, personal injury or poor or unfinished work arising from any contractor, homeowner or project; and (b) our total liability for any claim relating to Found a Trade is limited to the greater of the fees you paid us in the 12 months before the claim or $100. Some laws do not allow these limits, so they may not fully apply to you.

12. Indemnity

You agree to defend and indemnify Found a Trade and its operator against claims, losses and costs (including reasonable attorneys' fees) arising from your content, your work or project, your dealings with other users, or your violation of these Terms or the law.

13. Termination

You may stop using Found a Trade at any time and delete your account in the app (Dashboard → Your data & account → Delete my account) or by asking us at opentradesupport@gmail.com. We may suspend or end your access, or remove content, if you break these Terms, create risk or legal exposure, or if we stop offering the service. Fees already captured stay due. Sections that by nature should survive (including fees owed, content license for backups, disclaimers, liability limits, indemnity and dispute resolution) survive termination.

14. Dispute resolution

Talk to us first. Before filing any claim, email opentradesupport@gmail.com with a description of the issue and what you want. We will both try in good faith to resolve it within 60 days.

Binding individual arbitration. If we cannot resolve it, you and Found a Trade agree that any dispute relating to Found a Trade or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court, except as stated below. The Federal Arbitration Act governs this section. Arbitration may be held by video or phone or in the county where you live.

Small claims. Either of us may instead bring an individual claim in small claims court if it qualifies.

Class action waiver. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding.

Opt out. You can opt out of arbitration by emailing opentradesupport@gmail.com within 30 days of first accepting these Terms.

If the class action waiver is found unenforceable for a claim, that claim will proceed in court, not in arbitration. Any claim that is not arbitrated will be brought in the state or federal courts located in Washington.

15. Governing law

These Terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-law rules, except where the law of your home state or country gives you protections that cannot be waived.

16. Changes to these Terms

We may update these Terms. We will post the new version with a new effective date and, for significant changes, give notice in the app or by email. Continuing to use Found a Trade after changes take effect means you accept them.

17. General

These Terms and the Privacy Policy are the entire agreement between you and us about Found a Trade. If any part is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not transfer these Terms; we may transfer them in a business transfer.

18. Contact

Found a Trade, operated by Hebrews-12:12-13
Monroe, Washington, USA
Email: opentradesupport@gmail.com